Spa Gift Credit

• Gift card are valid for 12-months from date of purchase.
• Gift card can be redeemable at all outlets.
• Gift card are non-refundable for cash
• Balance amount of gift card cannot be refundable for cash
• Treatment can be exchanged to other treatments of similar cash value, if there is a price difference, the client will have to top up the difference based on non member price
• Gift card can be used on trial price products only 1 per category per customer (e.g., 1 trial for slimming and 1 trial for facials). However, it cannot be used for 2 trial for facial / slimming / massage
• Bookings with a last-minute cancellation 24 hours before will be treated as trial redeemed and reverted back to Ala Carte Pricing.
• Trial prices limit 1 session per person.
• Gift Card voucher is valid for 3 months validity from date of purchase.
• Valid for customers aged 21 and above only.
• Valid for Singaporean / PR/ EP/ DP/ SP.
• Present NRIC / valid Work Pass at outlet for verification.
• Sessions are non-transferable.
• Trial Price is not valid 2 weeks before CNY. Only Ala-Carte Price is applicable.
• Management reserves the right to change the promotion anytime.
• Sessions bought online are strictly non-refundable. Should there be any request for refund, the amount can be converted to other treatments or products. Cash refunds is strictly not allowed.
• Cancellations should be made 24 hours before the scheduled appointment time. Our staff will text you the day before to confirm the appointment. Should there be any last-minute cancellation (12 hours before the session), the session will strictly be fully redeemed as a treatment utilised. 
• Upon purchasing the treatments online, the customer acknowledges that he/she has read and understood the terms and conditions and agrees with it.
• We will hold your reservation for 10 mins. If customer is late to her appointment, we will have to cut short of the timing booked in, unless there is not other subsequent appointments. We will try our best to accommodate if circumstances allow.

Redemption Instructions

• Reservation required at least 3 days in advance.
• Booking subject to availability.
• Please ensure that your reservation is made within the validity period stated on your voucher.
• Call the respective outlets  / Whatsapp us  / email: hello@cosmomedicalspa.sg for booking with:
  • Name
  • Contact number
  • Preferred date and time
  • Voucher code
  • Attached voucher / Screenshot of purchase
• Rescheduling / cancellation must be made at least 24 hours prior to original booking.
• A confirmation request will be sent to the customer 24 hours before his/her scheduled appointment.
• If the customer does not respond to confirm his/her scheduled appointment, his/her appointment will be cancelled automatically.