01 PRODUCTS
Please double-check the items’ use-by dates and overall condition before making a purchase or taking any with you. Any unworn items can be exchanged for a different size or colour within 7 days of purchase. Any equivalent may be substituted at any time at the discretion of Cosmo Medical Spa Pte Ltd.
02 PACKAGES & SERVICES
After payment, treatment plans are good for two years. We do not offer refunds or exchanges on any of our products or services. There is a small administration cost for any transfers you request. Prior to receiving treatment, you must turn in any sales certificates that will be redeemed. Cosmo has the right to alter package prices and menu selections at any time.
03 APPOINTMENTS
Prior booking of appointments is strictly required and subject to availability. It is highly recommended to book your appointment in advance to secure your preferred date and time. To make an appointment at Cosmo Medical Spa, please WhatsApp the link here to request an appointment.
04 CANCELLATION
We understand that unexpected circumstances and last-minute changes to your schedule are inevitable. Should there be a need to cancel/reschedule, it is advisable to do so via whatsapp or phone call at least 48 hours in advance. There will be no charge if this is done.
Due to high last-minute cancellation rates and to better cater to your appointment requests, this policy will release the next day’s unconfirmed appointment slots by 4pm. To avoid your slot being released, we highly encourage confirming your appointment in advance.
Here is how it works:
48 hours before your appointment:
You may WhatsApp/call to the outlet directly to confirm or cancel your appointment.
Alternatively, you can confirm or cancel your appointment using the appointment confirmation email we send you.
24 hours before your appointment:
If you do not receive a confirmation, our Client Relations Team will reach out to you via Phone (Call or WhatsApp) to confirm your appointment.
By 4pm, on the day before your appointment:
If no confirmation is received, your appointment will be released to other clients. Any cancellations/ non replies /rescheduling from 4pm onwards will be regarded as Last-Minute Cancellation.
For Last-Minute Cancellation/no-shows/rescheduling, there will be a charge for the full session of your appointment.
05 LATE ARRIVALS
Please be on time for your appointment so that we can stay on time for you. As a courtesy to our clients, your appointment will end at the scheduled time if you arrive up to 15 minutes late.
Cosmo Medical Spa reserves the right to reschedule and regards your appointment as a last-minute cancellation for arriving 30 minutes late or past the scheduled appointment time.
06 ALA CARTE PRICE POLICY
Kindly take note of our policy for ala-carte treatment prices (Not applicable for massage services):
– 50% discount for Singaporeans, SPRs and holders of SP/WP/EP with a minimum 6-month validity.
– 20% discount for all other clients.
Discounts on ala carte treatment prices are only applicable for the first-time trial.