Home Visit Add On Option

• Trial Price is valid for online purchase only
• Bookings with last min cancellation 24 hours before will be treated as trial redeemed, and reverted back to Ala Carte Pricing.
• Trial Prices limit 1 session per person.
• Trial session voucher is valid for 3 months validity.
• Valid for customers aged 21 and above only.
• Valid for Singaporean / PR/ EP/ DP/ SP.
• Present NRIC / valid Work Pass at outlet for verification.
• Sessions are non-transferable.
• Trial Price is not valid 2 weeks before CNY. Only Ala-Carte Price is applicable.
• Management reserves the rights to change the promotion anytime.
• Sessions bought online are strictly non-refundable. Should there be any request for refund, the amount can be converted to other treatments or products. Cash refund is strictly not allowed.
• Cancellations should be made 24 hours before the scheduled appointment time. Our staff will text you the day before to confirm the appointment. Should there be any last min cancellation (12 hours before the session), the session will strictly be fully redeemed as a treatment utilised. 
• Upon purchasing the treatments online, the customer acknowledges that he/she has read and understood the terms and conditions and agrees with it.
• We will hold your reservation for 10 mins. If customer is late to her appointment, we will have to cut short of the timing booked in, unless there is not other subsequent appointments. We will try our best to accommodate if circumstances allow.

Additional Charges for Home Visit:

• Home visit pricing is within 10km of nearest outlet
• Outside of 10KM from nearest outlet will incur additional: $10 per visit
• For Sentosa visit, additional: $20 per visit
• Valid from Monday to Thursday between 10am to 4pm (Last appt timing 3.30PM)
• Strictly no home visit for all timings on Friday, Saturday & Sunday
• Home visit therapist dispatched must be based on nearest location to nearest outlet. Any specific request for therapist (further outlets) will incur extra charges based on transport cost at the point in time.  

Redemption Instructions

• Reservation required at least 3 days in advance.
• Booking subject to availability.
• Please ensure that your reservation is made within the validity period stated on your voucher.
• Call the respective outlets  / Whatsapp us  / email: hello@cosmomedicalspa.sg for booking with:
  • Name
  • Contact number
  • Preferred date and time
  • Option purchased
  • Attached voucher / Screenshot of purchase
• Rescheduling / cancellation must be made at least 24 hours prior to original booking.
• A confirmation request will be sent to the customer 24 hours before his/her scheduled appointment.
• If the customer does not respond to confirm his/her scheduled appointment, his/her appointment will be cancelled automatically.

Additional information